Jojova FAQ — Answers to All Your Questions

No. Under Jojova's policy, each person may hold only one account. Attempting to create multiple accounts from the same mobile number or device may result in all accounts being suspended.

Yes, identity verification (KYC) is required before your first withdrawal. Simply upload a photo of your National ID or passport. Verification is typically completed within 24 hours.

To close your account, contact the support team by email. Make sure to withdraw your balance before closing. A temporary break is also available as a responsible gaming option. For more details, Responsible Gaming View on page.

First, double-check that your email or mobile number is entered correctly and that Caps Lock is off. If you've forgotten your password, Login page click the "Forgot password?" option. If the issue persists, contact support.

Jojova supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, bank transfer, Visa/Mastercard, and USDT/BTC crypto. Mobile banking payments are generally instant.

The minimum deposit at Jojova is just ৳200 BDT — kept low so that players across Bangladesh can get started with ease.

Withdrawals to Mobile Pay, Nagad, and Rocket are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days. Withdrawals may be delayed if KYC verification is not yet complete.

No, Jojova does not charge any additional fees on deposits. However, your mobile banking provider or bank may apply their own transaction fees.

First, wait a few minutes — occasional network delays can occur. If it still hasn't arrived, contact support chat with your transaction reference number and we'll resolve it promptly.

After opening a new account, the welcome bonus is automatically credited on your first deposit. To claim the bonus, Register and make your first deposit. For full bonus details, Rewards View on page.

Bonus funds cannot be withdrawn directly. You must first meet the wagering requirement. Typically, you need to wager 15–30x the bonus amount before it becomes withdrawable.

You earn a daily login bonus simply by logging in each day. You can also receive reload bonuses on daily deposits and free spins on selected games. Bonus offers are available in the Rewards page is kept up to date.

Yes, most bonuses expire if not used within 7–30 days. Once a bonus is credited, read its terms carefully and make sure to use it within the specified period.

Jojova offers 1,500+ games — slots, Live Casino (baccarat, roulette, blackjack), poker, crash games, lottery, and Sports Betting, all on one platform. Popular Games and New Games View.

Yes, all games on Jojova use certified RNG (Random Number Generator) technology. Third-party auditors regularly verify game fairness, and each game's RTP (Return to Player) is available on its game page.

Absolutely. Jojova is fully mobile-friendly. You can play directly from any Android or iOS browser — no separate app download required.

Jojova's Bet In the Sports Betting section, you can bet on cricket, football, badminton, tennis, basketball, and much more. Live betting is also available, letting you place bets while a match is in progress.

After logging in Lottery section. Purchase your ticket and wait for the draw. Winners are automatically rewarded.

Yes. Jojova uses 128-bit SSL encryption. Your personal and financial data is stored in fully encrypted form and is never shared with third parties. For more details, Privacy Policy View.

Change your password immediately and notify the support team. They will temporarily lock the account and investigate. Never share your password with anyone, and avoid logging in on public devices.

No, never. No Jojova staff member will ever ask for your password by phone, email, or chat. If someone asks for your password, it's a scam — report it to support immediately.

Jojova offers 24/7 Bengali live chat support. You can also reach us by email: support@jojova.onl. Responses are typically received within 5 minutes.

You can submit any complaint via live chat or email. You'll receive an update within 48 hours of filing. For more details, Terms & Conditions page.

Jojova takes responsible gaming seriously. Options for deposit limits, temporary breaks, and self-exclusion are all available. For details, Responsible Gaming View on page.