Legal Information

Jojova's Terms & Conditions — all clearly explained

Please read these Terms and Conditions carefully before using Jojova. Everything you need to know — from account registration and payments to bonuses and responsible gaming — is clearly laid out here.

Last Updated: 1 January 2026

By creating an account or using Jojova, you confirm that you have read and agreed to these Terms and Conditions in full. These Terms constitute a legally binding agreement between Jojova and the user. If you object to any of the terms, please do not use the site.

Key Terms at a Glance

Get a quick overview of the key points before reading in full

Account Eligibility

You must be at least 18 years old to use Jojova. Each individual may only register one account. Providing accurate information during registration is mandatory.

Deposits & Withdrawals

Minimum deposit: ৳500. Minimum withdrawal: ৳1,000. Large withdrawals may be held until KYC verification is complete.

Bonus Terms & Conditions

All bonuses are subject to specific wagering requirements. Please read the terms and conditions carefully before claiming any bonus. Bonus balance cannot be used in certain games.

Prohibited Activities

Multiple accounts, bonus abuse, cheating, and fraud are strictly prohibited. If any such activity is detected, the account will be closed.

Data Protection

Jojova keeps your personal information secure. KYC details are used solely for verification purposes and are never shared with third parties.

Responsible Gaming

Jojova is committed to responsible gaming. Players can set their own limits at any time. A self-exclusion option is also available if you feel you need a break.

1

General Terms & Applicability

These Terms & Conditions apply to the use of the Jojova platform (jojova.onl). Jojova is an online gaming platform operating under an international license. By accessing the site, creating an account, or using any of our services, you agree to be bound by these terms.

These Terms and Conditions are available in both Bengali and English. In the event of any dispute, the English version shall prevail. Jojova reserves the right to amend these Terms at any time. Users will be notified of changes via the site or by email.

Important: These Terms and Conditions should be read alongside Jojova's Privacy Policy and Responsible Gaming Policy. Together, the three documents form a complete legal agreement.

Jojova's services are intended solely for personal entertainment. Use for commercial purposes is strictly prohibited. Jojova reserves the right to refuse service to any individual, with or without reason.

2

Account Registration & Eligibility

Age Requirement & Eligibility

You must be at least 18 years old to register on Jojova. If a false age is provided during account creation and is later verified, the account will be immediately closed and all balances may be forfeited.

Single Account Policy

Each individual may only hold one Jojova account. If multiple accounts are found to be operated by the same person, all accounts will be closed and any deposited funds may not be returned.

Registration Details

You must provide accurate and complete information at registration. Submitting false details is a violation of these Terms. If your information changes, update it promptly. Jojova may request supporting documents to verify your information at any time.

  • Full Name & Date of Birth
  • Valid email address
  • Active mobile number
  • Current residential address

Warning: Opening an account in a family member's or friend's name and using it yourself may also be considered a violation of the single account policy.

3

KYC Verification Process

Jojova complies with international Anti-Money Laundering (AML) policies. As part of this, KYC (Know Your Customer) verification must be completed before withdrawals above a certain threshold can be processed.

Documents Required for KYC

  • Identity Document: National ID (NID), Passport, or Driving License
  • Proof of Address: Utility bill or bank statement (issued within the last 3 months)
  • Payment Verification: Screenshot or documentation of the payment method used

KYC verification is typically completed within 24–72 hours. Submitting incomplete or unclear documents may cause delays. All documents are stored securely and used solely for verification purposes.

Withdrawal Amount KYC Level Required Documents
৳1,000 – ৳25,000 Basic NID + Mobile Verification
৳25,001 – ৳1,00,000 Standard NID + Proof of Address
৳1,00,001+ Premium Full KYC Package
4

Deposit & Payment Methods

Deposits at Jojova can be made via popular Bangladeshi mobile banking services and bank transfers. All payments are processed in Bangladeshi Taka (BDT).

Accepted Payment Methods

  • Mobile Pay (Personal & Merchant)
  • Nagad
  • Rocket (DBBL)
  • Bank Transfer (selected banks)

Deposit Rules

  • Minimum deposit: ৳500
  • Maximum single deposit: ৳50,000
  • Daily deposit limit: ৳2,00,000
  • Deposits are usually instant — if a deposit fails, a refund will be issued within 1 hour

Deposits must be made from a payment account registered in your own name. Third-party payments are not accepted and any such funds will be returned.

Jojova does not charge any payment fees. However, fees imposed by the payment provider themselves may apply. If a deposit fails, please contact Jojova support.

5

Withdrawal Policy & Process

Jojova is committed to fast and secure withdrawals. Withdrawal requests are typically processed within 15 minutes to 24 hours.

Withdrawal Terms

  • Minimum withdrawal: ৳1,000
  • Maximum single withdrawal: ৳50,000
  • Daily limit: ৳3,00,000
  • Withdrawals must be made through the same method used for the deposit

Processing Time

Payment Methods Expected Time Maximum Time
Mobile Pay / Nagad 15 minutes 2 hours
Rocket 30 Minutes 4 hours
Bank Transfer 2–4 hours 24 Hours

Please note: Bonus balance cannot be withdrawn directly. To withdraw winnings derived from a bonus, the applicable wagering requirements must first be met.

6

Bonuses, Promotions & Rewards

Jojova regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which are clearly stated on the bonus page or in the offer details.

General Bonus Terms

  • The welcome bonus can only be claimed once
  • Wagering requirements must be met within a specified period after claiming a bonus
  • Multiple bonuses cannot be active at the same time (unless otherwise specified)
  • If a bonus code applies, it must be entered at the time of deposit to receive the bonus
  • Jojova reserves the right to cancel any bonus for any reason

Understanding Wagering Requirements: An Example

If you receive a ৳1,000 bonus with a 30x wagering requirement, you must place a total of ৳30,000 (1,000 × 30) in bets before you can withdraw. Not all games contribute equally — slots typically count at 100%, while table games may only contribute 10–20%.

Any promotion or bonus offer may be changed or cancelled at any time at the company's discretion. If bonus abuse or advantage play is detected, the account will be closed.

7

Gaming Rules

All games on Jojova are sourced from registered and licensed providers. Each game has its own rules, which can be found within the game itself.

Game Fairness

All games on Jojova are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. There is no possibility of manipulation in any game. Results are entirely random and are not influenced by previous outcomes.

Disconnection Policy

Jojova is not liable for disconnections during live games. However, in most games the round result is determined automatically if a disconnection occurs. In slots, any spin already in progress will complete and the result will be credited to your account.

Betting Limits

  • Each game has its own minimum and maximum bet limits
  • Maximum bet limits may change while a bonus is active
  • Both the live dealer's limits and Jojova's limits apply in Live Casino games
8

Prohibited Activities

The following activities are strictly prohibited on the Jojova platform. Violations may result in immediate account closure and balance forfeiture without prior notice.

  • Creating or operating multiple accounts
  • Bonus abuse — using multiple accounts solely to claim bonuses
  • Any form of hacking or manipulation of game software or systems
  • Using automated bots or software to play games
  • Money laundering or transactions involving illegal funds
  • Colluding with other players to gain a winning advantage
  • Creating an account using a false identity or someone else's information
  • Exploiting any vulnerabilities or loopholes in the platform

Warning: If any unlawful activity is detected, relevant information may be shared with law enforcement authorities.

9

Account Closure & Suspension

Jojova may close or suspend an account under the following circumstances:

  • Upon confirmed breach of the Terms and Conditions
  • KYC verification failure or provision of false information
  • Suspicious financial activity
  • At the player's own request (self-exclusion)
  • Extended inactivity (12 months)

Self-Account Closure

You can close your account at any time by emailing support or reaching out via live chat. Please withdraw any available balance before closing your account. To reopen a closed account, contact our support team.

10

Responsible Gaming

Jojova is deeply committed to responsible gaming. Gaming is meant for entertainment, not as a way to solve problems. We are here to help players build healthy gaming habits.

Protective Tools

  • Set daily / weekly / monthly deposit limits
  • Session Time Limits
  • Bet Amount Limits
  • Temporary break (24 hours to 6 weeks)
  • Long-term self-exclusion (6 months to permanent)

If you or someone you know is struggling with a gambling problem, please contact our support team. You can find more information on Jojova's Responsible Gaming page.

Jojova supports parental control tools to help prevent underage gaming. Use parental control software to block gaming sites on devices accessible to minors in your household.

11

Limitation of Liability

Jojova is not liable for the following:

  • Loss of a game or bet due to internet disconnection
  • Delays or failures on the part of third-party payment providers
  • Account credential leaks due to the user's own negligence
  • Unexpected technical issues or server downtime
  • Losses caused by a game error or malfunction (the affected bet will be voided and refunded)

While Jojova strives to deliver the highest quality of service, technical issues cannot always be completely avoided. In such cases, Jojova will work to provide a reasonable resolution.

Important: Gaming always carries financial risk. Jojova is not responsible for any money lost. Only wager what you can afford to lose.

12

Changes to Terms & Contact

Jojova reserves the right to modify these Terms and Conditions, in part or in full, at any time. For significant changes, notice will be provided via registered email or posted on the site.

Continued use of the site after any changes are published will be considered acceptance of the updated terms. We recommend checking this page regularly.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Email: support@jojova.onl
  • Live Chat: Chat icon at the bottom right of the site
  • Support hours: 24 hours a day, 7 days a week

These Terms and Conditions were last updated on 1 January 2026. Previous versions are available upon request from our support team.

Start Playing Safely on Jojova

Done reading the Terms? Register now and join Bangladesh's most trusted gaming platform.

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